Cancellation Policy

Last updated: 12 August 2026

Maintenance notice

up2uGhana (Databundles Store) is currently undergoing maintenance and is not fully operational. Customers are strongly advised not to make purchases during this period. Any customer who voluntarily proceeds with a purchase while this notice is active acknowledges that the purchase is made at their own risk.

Delivery, processing times and refunds are not guaranteed for payments made during the maintenance period. Payments successfully received during the maintenance period will be recorded and carried forward toward fulfillment of the customer's purchased service when the service becomes fully operational.

1. Cancellation is not guaranteed

Once a payment has been successfully processed, cancellation is not guaranteed.

Orders are submitted for fulfillment as soon as payment is confirmed, and in most cases cannot be recalled. A request to cancel does not by itself cancel an order or create a refund.

2. Cancellation during maintenance

Databundles Store is currently undergoing maintenance. Customers are strongly advised not to make purchases during this period. Any customer who voluntarily proceeds with a purchase while this notice is active acknowledges that the purchase is made at their own risk.

  • A customer who knowingly proceeds with a purchase during maintenance cannot assume that a cancellation or refund will automatically follow because delivery is delayed or the service is temporarily unavailable.
  • Refunds are not guaranteed for payments made during the maintenance period.
  • Payments successfully received during the maintenance period will be recorded and carried forward toward fulfillment of the customer's purchased service when Databundles Store becomes fully operational.

3. Before payment

You may abandon a checkout at any time before payment is completed. No order is created and no charge is made.

4. Requesting a cancellation

If you need to raise a cancellation request, contact officialup2ughana01@gmail.com immediately with your order number and payment reference. Each request is reviewed against the circumstances of the transaction and the terms above; submitting a request does not guarantee cancellation or a refund.