Delivery Policy
Last updated: 12 August 2026
Maintenance notice
up2uGhana (Databundles Store) is currently undergoing maintenance and is not fully operational. Customers are strongly advised not to make purchases during this period. Any customer who voluntarily proceeds with a purchase while this notice is active acknowledges that the purchase is made at their own risk.
Delivery, processing times and refunds are not guaranteed for payments made during the maintenance period. Payments successfully received during the maintenance period will be recorded and carried forward toward fulfillment of the customer's purchased service when the service becomes fully operational.
1. Delivery during maintenance
Databundles Store is currently undergoing maintenance. Customers are strongly advised not to make purchases during this period. Any customer who voluntarily proceeds with a purchase while this notice is active acknowledges that the purchase is made at their own risk.
- Normal delivery timelines do not apply while maintenance is active.
- No delivery timeframe is promised or guaranteed during maintenance — not in seconds, minutes, hours or any other stated period.
- Processing times are not guaranteed during maintenance.
- Delivery itself is not guaranteed for payments made during the maintenance period.
Payments successfully received during the maintenance period will be recorded and carried forward toward fulfillment of the customer's purchased service when Databundles Store becomes fully operational.
2. How delivery works in normal operation
Bundles are delivered electronically to the mobile number provided at checkout, on the network selected. There is no physical shipment and no delivery fee.
3. Customer details
Delivery depends on the accuracy of the mobile number and network you select. A bundle delivered to an incorrectly entered number is treated as delivered.
4. Factors outside our control
Delivery may also be affected by mobile network availability, network maintenance, or delays at the payment provider. These factors are outside our control.
5. Delivery issues
If a payment was confirmed and the bundle has not been received, contact officialup2ughana01@gmail.com with your order number and payment reference. During maintenance, a delay in delivery does not automatically entitle a customer to a refund; see the Refund Policy.